FAQ
1.Are all your items in stock?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.
2. How much taller is the Ultra/Classic Tall than the Ultra/Classic Short?
The height of the Classic/Ultra Short varies from lower to mid calf, depending on the individual's legs;The Classic/Ultra Tall will vary from mid-calf to just below the knee, again depending on the individual's legs.
3. Can I wear my boots in the rain or snow?
Sheepskin is naturally water resistant, and therefore small amounts of moisture will not seep through or damage it. For more complete protection, we recommend treating products with a Stain and Water Repellent. Boots/shoes with full grain leather uppers are waterproof, but it is still recommended that they be treated.
4. Are UGG boots meant strictly for use during the winter?
No. In warmer weather (up to 80) the soft fibers act as a natural air conditioner, keeping your feet cool and comfortable.
5. To what temperature will UGG footwear keep my feet warm?
Wool fleece helps maintain body temperature, making UGG footwear appropriate for all climates. The wool will keep your feet warm down to -30.
6. Are UGG boots breathable?
Yes. The fleece foot bed wicks away moisture and allows air to circulate, keeping your feet dry.
7. How do I know if I have the right size?
UGG Footwear should be snug, but not uncomfortable. They will give a little as they mold to your foot, resulting in a comfortable fit.
8. Do I need to weatherproof my Ugg boots?
Since UGG footwear is made of sheepskin and leather, they are naturally resistant to small amounts of water. We do recommend waterproofing them if you intend on wearing them in heavy snowfall or rain.
9. Which styles have replaceable footbeds?
The following styles have replaceable footbeds: Ultra Tall, Ultra Short, Sundance Short, Sundance II, Birch Boot, and Solvang Boot.
10. My boots are making my feet turn black. Is this a defect?
No. Slight dye transfer may occur with darker-colored sheepskin during first few wears.
11. Is it true that you should wear them barefoot?
YES! UGG footwear is designed to be worn barefooted to maximize the cushioning effect and the warmth of sheepskin.
12. Do you have a secure server? Am I safe submitting my credit card information to you over the Internet?
Yes, you are safe submitting your credit card information over the Internet. Our websites are hosted by Pair Networks. Their servers are extensively tested against security exploits. All unnecessary services are disabled, all security patches are up-to-date, and servers are audited regularly for attempted break-ins. Their systems administrators actively maintain awareness of new security developments. Their custom network monitoring systems ensure that attacks are identified and responded to promptly.
13. Can I contact you by phone ?
Yes we are reachable by phone,see contact us page. If you call and reach voicemail, all lines are in use. Please leave a message and we will call you back as soon as possible. It would be helpful to know the reason you are calling. If you are calling about the status of your order, please leave your name, order number if you have it, and phone number. If you are calling to check the availability of a shoe, please let us know which shoe(s) you are interested in.
14. Is there a store in my area?
We are a retailer of the products we sell; therefore we do not have information about other retail store locations. You must contact the company directly to obtain this information.
15. Do you charge for shipping?
No. You can enjoy free shipping.
16. Do you ship internationally?
No. At this time we are not able to ship internationally, though we are currently researching this possibility,but mainly to USA,UK,Canada,Australia Marketing. Please check back in the future for this option.
17.What about delivery time?
For packages shipping,all orders may take a bout 1week delivery time to your door and also trackable online any time.
18.How do I track my order?
Most orders can be tracked by going to EMS Website .Once you placed orders here,you will get an email noticing Order confirmation with tracking number r.And tracking numbers could be trackable online in 48hours later.Please contact us via email if you need further tracking assistance.
19. Where do I return my Boots?
Please ask an request feedback now on our website,we will reply soonest into your email including return information.
20. How long will it take to process my return?
We process all returns in the order they are received, and we do process them as quickly as possible. On all returns and exchanges, processing may take up to 15days.
21. I do not have a PayPal account?
You do not need one; you can pay by debit/credit card. Details on how to do this are displayed in the information panel to the right.
22.My order still says processing after a few days
This is normal, once we receive a delivery date your account will be updated with this information so you know when your order will be delivered.
23.Do I have to sign for delivery?
Yes, all orders require a signature.
24.Where are your UGG Boots made?
All our UGG boots are made in China; this is where all genuine UGG boots are now made.
25.What if my items are faulty?
Please contact us within 3 days After delivered ,we will endeavour to sort this out for you.
26.What is your return Policy?
We are committed to your complete satisfaction . You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. If returning items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
